Vancouver’s #1 electric scooter shop and store. Proudly Canadian
We explicitly state that we shall not be held liable for any property damage, personal injury, fire-related incidents, loss of use, interruption of business, loss of profits, or any other consequential, indirect, incidental, punitive, or special damages arising from the use, malfunction, or defects in equipment.
BC Escooter Service Inc. assumes no liability for accidents, misuse, abuse, loss, or injury to the rider or any third party, even if attributed to factors such as ebike/electric scooter power, speed, improper or illegal parameter settings, or component defects or malfunctions. This limitation applies to all cases, whether arising from a breach of warranty, contract, tort (including negligence), strict liability, or any other legal basis.
By engaging with BC Escooter Service Inc., the customer expressly agrees that, under no circumstances, will BC Escooter Service Inc. be liable for any special, direct, indirect, incidental, or consequential damages, even if the company has been advised of the possibility of such damages. This disclaimer holds true regardless of the cause, be it a breach of warranty, contract, negligence, strict liability, or any other legal theory.
The customer takes all liabilities and responsibilities on all products including e-scooters, e-bikes, conversion kits, li-ion batteries, e-bike/e-scooter components, brakes, bike/scooter mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance and services, etc.
The use of our products requires a certain level of physical strength and condition. Users should ensure that they have no physical, medical, or mental conditions that would impair their ability to operate or use the products. Users are solely responsible for the risks and damages related to product usage.
The use of our products may involve unforeseen risks that could result in physical injury to the user or damage to a third party or their property. Users should familiarize themselves with the proper use of the product, including all quick-release mechanisms, brakes, throttles, and gear shifters before use. Users are solely responsible for the risks and damages related to product usage.
BC Escooter Service is not responsible for any illegal use, non-authorized use, misuse, or abuse of products, and the loss, damage, expense, or injury resulting therefrom.
BC Escooter Service will not be responsible for any harm caused to the user or other individuals. All purchasers and users of BC Escooter Service's products are personally liable for any injury or damages incurred to themselves or others as a result of participating in the operation of our electric bikes and scooters.
We recommend that users subscribe to appropriate insurance coverage for the use of our products. Users are solely responsible for the fees and costs related to said insurance.
We strongly recommend that users wear an approved helmet (mandatory by law) and reflective or appropriate clothing, as well as other protective and safety gear and accessories during product use.
The use of our electric bikes and scooters may be subject to various rules and regulations at the municipal, provincial, and federal levels. It is the user's responsibility to familiarize themselves with applicable regional or territorial legislation and ensure compliance for the safe operation of our products. The maximum speed of the personal electrical vehicle must be 25 km/h or less on public roads.
It is the responsibility of the customer to carefully consider and accept these terms before acquiring any products or services from BC Escooter Service Inc.
Tire, Tube, and Brake Pads: These items are considered final sale, and no refunds or exchanges will be provided under any circumstances.
Strict No Refund Policy For Repair Services
At BC Escooter Service Inc., we adhere to a strict policy of **NO REFUNDS** under any circumstances once payment has been made for repairs or services on electric scooters, e-bikes, or any related equipment.
1. Final Inspection Before Payment:
- All repairs and services are thoroughly tested in the presence of both the **customer** and a **technician**.
- It is the customer’s responsibility to review and verify the functionality of their scooter, e-bike, or any serviced item before making the final payment. If any issues or concerns arise, they must be addressed **prior to payment**.
2. No Refund After Payment:
- Once payment has been completed, there will be absolutely **no refund** of any kind. This policy is non-negotiable. By making the payment, the customer agrees that the service or repair has been satisfactorily performed and fully tested.
3. Limited Warranty:
- We offer a limited warranty on certain repair services ranging from **1 to 3 months**, depending on the specific service provided.
- There is **no warranty** on tire or tube repairs or replacements. These services are final and not covered under any warranty period.
4. Warranty Voided if Tampered:
- The repaired electric scooter, e-bike, or any related vehicle or device must remain in an **untouched and unmodified condition** after the service is completed.
- If the customer **opens** the device, attempts any kind of **modification**, or tampers with any part of the vehicle after the service is done, the warranty will be **immediately voided**.
- To maintain the validity of the warranty, the customer must refrain from making any alterations or opening any part of the repaired product.
5. Customer Agreement:
- By engaging our services and making the payment, the customer acknowledges and agrees to this strict no refund policy. Any issues must be raised and addressed before payment is processed.
This policy ensures fairness and transparency in our services. **Once payment is completed, the transaction is considered final**.
BC Escooter Service Inc. retains the right to refuse service to any customer who does not agree with these terms.
Pickup and Storage Policy
Upon notification that your scooter, e-bike, or any repaired device is ready for pickup, you are required to collect it within *14 days*. If the vehicle is not picked up within this period, a *daily storage fee* will be applied, ranging from *$5 to $15 per day*, depending on the size of the vehicle.
If the vehicle remains unclaimed for *3 months* (90 days), BC Escooter Service Inc. reserves the right to send the scooter, e-bike, or device to auction in order to recover the costs of storage and repair.
By engaging with BC Escooter Service Inc., you *expressly agree* to these terms and conditions.
7-Day Return Window for New and Unused Items
Eligibility: E-scooters can be returned within 7 days of receiving them, provided they are in new, unopened, and unused condition. Accessories are final sale items and cannot be returned.
Refunds: Approved returns will receive a full refund minus shipping costs from our warehouse to the customer and a 2.9% card processing fee.
Non-Refundable Costs: Shipping fees are non-refundable. We advise using a trackable shipping service. The 2.9% card processing fee covers the non-refundable costs incurred through payment processing, which BC Escooter Service absorbs during purchase but must deduct from refunds due to its non-refundable nature.
Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our shipping error. Items that are damaged, scratched, or used will not be accepted.
Returns Outside the 7-Day Window
Conditions: Returns outside of the 7-day window may be accepted if the item is in new, unopened, and unused condition, subject to approval.
Restocking Fee: A 25% restocking fee of the purchase price, minus shipping costs and a 2.9% card processing fee, will be applied.
Shipping and Fees: Similar to returns within the 7-day window, return shipping is the customer’s responsibility, and damaged, scratched, or used items will not be accepted.
Opened or Used Items
Policy: We do not accept returns of opened or used items under any circumstances.
Order Cancellation
- Unshipped Orders: Can be canceled up to 3 business days before shipment, with a 2.9% merchant processing fee.
- Pre-orders: Deposits are refundable, subject to a 2.9% processing fee.
Defective Products
- Reporting: If you receive a defective product, please contact us immediately for repair or replacement arrangements, which will be at no cost to you.
- Continued Use: If the product continues to be used after noticing a defect, the return policy is not applicable.
Return Process
- Approval: You must obtain an approval letter before returning any product. The item must be in its original condition and packaging.
- Inspection: Returns are subject to inspection upon receipt. If an item is not in sellable condition, the return will be rejected, and the customer will bear the cost of return shipping.
- Refund: Approved returns will be refunded to the original payment method used.
For any questions regarding returns, please contact us at info@bcescooter.com.
BC Escooter Service is not responsible for return shipping costs.
This policy is subject to change without notice.
No refunds or exchanges will be accepted for used electric scooters. It is imperative that the scooter is returned in a brand-new condition without any signs of wear or usage.
Customers are responsible for understanding and abiding by these terms and conditions before making any purchases or engaging with BC Escooter Service Inc.
These terms and conditions are governed by and construed in accordance with the laws of the province of British Columbia, Canada.
BC Escooter Service Inc. reserves the right to modify, alter, or update these terms and conditions at any time without prior notice. It is the responsibility of the customer to regularly check for updates.
By continuing to use our products and services, customers indicate their acceptance of these terms and conditions.
For any inquiries or concerns, please contact BC Escooter Service Inc. at the provided phone number or visit our shop in Vancouver.
- Business Name: BC Escooter Service Inc.
- Address: 1698 W 6th Ave, Vancouver, BC V6J 1R3, Canada.
- Phone Number: +1 (778) 995-1177.
- Website: www.bcescooter.com
*Last Updated: 01-Jan-2024*
BC Escooter Service Inc. ("we," "us," or "our") is committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our electric scooter and e-bike retail and service operations.
We may collect the following types of personal information:
- Contact Information: Name, address, email address, phone number.
- Purchase Information: Details of products or services you have purchased or inquired about.
- Service Records: Information related to repairs, maintenance, or services performed on your electric scooter or ebike.
- Technical Data: Information about your device, such as IP address, browser type, and operating system.
We use your personal information for the following purposes:
- To process and fulfill your orders and service requests.
- To provide customer support and respond to inquiries.
- To improve our products and services.
- To send promotional materials or updates with your consent.
We may share your information with third parties only as necessary to provide our services, including:
- Service Providers: Individuals or companies assisting with repairs, maintenance, or other services.
- Legal Compliance: When required by law or to protect our rights and interests.
You have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- Withdraw consent where applicable.
We take reasonable measures to protect your personal information from unauthorized access or disclosure.
We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
Our services are not directed to individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We may update this Privacy Policy to reflect changes in our practices. Please review this page periodically for any updates.
If you have questions or concerns about our Privacy Policy, please contact us at info@bcescooter.com or (778) 995-1177.
By engaging with BC Escooter Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as outlined herein.
*Last Updated: 23-Nov-23*
